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Child protection information and services
Reporting child abuse (Department of Families, Fairness and Housing)
Information and contacts to report child abuse or neglect, including emergency contacts.
Child protection contact numbers
Contact numbers for child protection services across Victoria, interstate, and after hours emergency numbers.
Complaints and concerns
The eSafety Commissioner helps Australians deal with online abuse and can receive complaints about cyberbullying, image-based abuse and illegal and harmful content.
Feedback and complaints - Department of Families Fairness and Housing and Department of Heath
Contact numbers for complaints about the services delivered by the Department of Families, Fairness and Housing (including child protection) and the Department of Health.
When you make a complaint to the Ombudsman about a government action or decision, she can look into it, tell you what occurred, and whether it was reasonable or unreasonable.
Information about how to raise concerns about the health, safety or wellbeing of children in kindergarten, long day care, family day care and out-of-school-hours care.
Complaints about government school - Department of Education and Training
Information about how to make a complaint about government schools.
Complaints about all schools - Victorian Registration and Qualification Authority
Information from the Victorian Registration and Qualification Authority (VRQA) about where to make complaints about independent schools, training providers, Catholic schools and others.
Parents and Carers
For links to Commission resources and organisations that can help parents and carers, click here.
Children and young people
For links to Commission resources and organisations that can help children and young people, click here.
Family violence
The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence.
Safe Steps Family Violence Response Centre
Confidential support and information with a 24/7 state-wide family violence response service.
No To Violence/Men’s Referral Service
Male family violence telephone counselling, information and referral service for men taking responsibility for their violent behaviour, and support and referrals for victims of family violence.
National sexual assault, domestic and family violence counselling service for people living in Australia - 1800 737 732.
Aboriginal community-run organisation providing assistance to Aboriginal and Torres Strait Islander victim survivors of family violence and sexual assault.
InTouch: Multicultural Centre against Family Violence
Services, programs and responses to family violence in migrant and refugee communities in Victoria.
Ending Family Violence: Victoria’s Plan for Change
Information about the Victorian Government’s plan to deliver the Royal Commission into Family Violence recommendations, ensure victim survivor safety and build a future where Victorians live free from family violence.
Sexual assault or child abuse
National sexual assault, domestic and family violence counselling service for people living in Australia - 1800 737 732.
If you have experienced childhood trauma, you can speak with a Blue Knot Helpline trauma counsellor including for support and applications around national redress - 1300 657 380
Centres Against Sexual Assault
Peak body of the 15 Centres Against Sexual Assault, and the Victorian Sexual Assault Crisis Line (after hours).
Aboriginal services and resources
Victorian Aboriginal Child Care Agency (VACCA)
Lead Aboriginal child and family welfare organisation in Victoria, protecting and promoting the rights of Aboriginal children and young people.
Victorian Aboriginal Children & Young People's Alliance
The Alliance consists of 13 Aboriginal Community Controlled Organisations (ACCOs) involved in providing out-of-home-care services for Koori kids.
The Koorie Youth Council is a state-wide network of volunteer Indigenous young people between 12 and 25 years who provide a voice to government and community on issues of importance to them.
Victorian Aboriginal Legal Service
Legal advice and representation for the Koori community in Victoria, including criminal law, civil law and family law.
Aboriginal community-run organisation providing assistance to Aboriginal and Torres Strait Islander victim survivors of family violence and sexual assault.
Secretariat of National Aboriginal and Islander Child Care (SNAICC)
National non-government peak body for Aboriginal and/or Torres Strait Islander children.
Victorian Aboriginal Education Association Incorporated
Peak Koori community organisation for education and training in Victoria, working to build success in education and training in the community.
Aboriginal Children’s Forum - Department of Families, Fairness and Housing
The Aboriginal Children’s Forum has been established to drive the safety and wellbeing of Aboriginal children and young people in, or at risk of entering, out-of-home care.
13 Yarn offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.
Peak bodies
Centre for Excellence in Child and Family Welfare
The Centre for Excellence in Child and Family Welfare is the peak body for nearly 100 child and family services in Victoria.
Youth Affairs Council Victoria
The Youth Affairs Council of Victoria Inc. (YACVic) is the peak body and leading policy advocate on young people's issues in Victoria.
Children’s commissioners and guardians in other states and territories
New South Wales
Queensland
Tasmania
South Australia
ACT
Western Australia
Northern Territory